Welcome to Australian Maintenance Company ("AusMCo", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website and services. By accessing or using our services, you agree to be bound by these Terms.
2. Services
AusMCo provides property maintenance and management services throughout the Northern Territory. Our services include, but are not limited to:
General property maintenance and repairs
Plumbing, electrical, and carpentry services
Painting and renovation services
Property management support
Emergency maintenance services
3. Quotes and Pricing
All quotes provided are estimates based on the information supplied by you. Final pricing may vary depending on:
Actual site conditions discovered during work
Additional materials or labour required
Changes to the original scope of work
Quotes are valid for 30 days from the date of issue unless otherwise stated. We reserve the right to adjust pricing for any changes to the original quote.
4. Payment Terms
Payment terms are as follows:
A deposit may be required for larger projects
Final payment is due upon completion of work
Payment methods accepted include bank transfer, credit card, and cheque
Late payments may incur additional fees
5. Warranties and Guarantees
We stand behind our work with appropriate warranties:
All work is guaranteed for a period of 12 months from completion
Manufacturer warranties apply to all supplied materials and equipment
Warranties do not cover damage caused by misuse, neglect, or normal wear and tear
6. Cancellation and Rescheduling
If you need to cancel or reschedule:
At least 24 hours' notice is required for cancellations
Cancellations with less than 24 hours' notice may incur a cancellation fee
We reserve the right to reschedule due to weather, emergencies, or unforeseen circumstances
7. Liability and Insurance
AusMCo maintains appropriate public liability insurance and workers' compensation insurance. Our liability is limited to:
The cost of rectifying any defective workmanship
Direct damages caused by our negligence
The maximum amount covered by our insurance policies
We are not liable for consequential losses, indirect damages, or pre-existing conditions not disclosed to us.
8. Governing Law
These Terms are governed by the laws of the Northern Territory of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of the Northern Territory.
9. Contact Information
If you have any questions about these Terms, please contact us:
Australian Maintenance Company
Level 1, 18-20 Knuckey St, Darwin NT 0800
Phone: 0468 552 206
Email: info@ausmco.com.au
Privacy Policy
Last updated:
1. Introduction
Australian Maintenance Company ("AusMCo", "we", "our", or "us") is committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
2. Information We Collect
We collect various types of information to provide and improve our services:
Personal Information
Name and contact details (phone, email, address)
Property details and maintenance history
Payment and billing information
Communications with us (emails, phone calls, messages)
Business Information (for Suppliers)
Business name and ABN
Insurance and licensing details
Services offered and qualifications
Website Usage Information
IP address and browser information
Pages visited and time spent on our website
Device type and operating system
3. How We Use Your Information
We use your information for the following purposes:
Providing maintenance and property management services
Processing quotes, bookings, and payments
Communicating with you about services and appointments
Managing supplier and contractor relationships
Improving our services and customer experience
Complying with legal and regulatory requirements
4. Disclosure of Information
We may disclose your information to:
Our contractors and suppliers to complete maintenance work
Property managers and real estate agencies
Payment processors and financial institutions
IT service providers and cloud storage platforms
Government agencies and regulators when required by law
We do not sell your personal information to third parties.
5. Data Security
We take reasonable steps to protect your information through:
Secure servers and encrypted data transmission
Password protection and access controls
Regular security audits and updates
Staff training on privacy and security
6. Your Rights
Under Australian privacy law, you have the right to:
Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your information (subject to legal requirements)
Complain: Lodge a complaint about our handling of your information
7. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us:
Privacy Officer
Australian Maintenance Company
Level 1, 18-20 Knuckey St, Darwin NT 0800
Phone: 0468 552 206
Email: privacy@ausmco.com.au
8. Complaints
If you believe we have breached your privacy, please contact us first. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):