Frequently Asked Questions

Frequently Asked Questions

How quickly can you respond to urgent maintenance requests?

For urgent maintenance issues, we aim to respond within 2 hours and attend on-site within 24 hours, depending on the nature of the emergency and location in Darwin and surrounding areas.

Do you integrate with property management software?

Yes! We integrate seamlessly with PropertyMe and Tapi, making job requests, scheduling, and sign-offs effortless. We can also work with other systems through email and phone communication.

What areas do you service?

We service Darwin and surrounding areas including Palmerston, Humpty Doo, Howard Springs, and Berrimah. Contact us for specific location enquiries beyond these areas.

Are your trades licensed and insured?

Absolutely. All our tradespeople are fully licensed, insured, and compliant with NT regulations. We provide all necessary documentation, certifications, and insurance details for your peace of mind.

How do you handle tenant communication?

We coordinate directly with property managers to ensure clear communication throughout the process. Tenants can lodge requests through your agency, and we provide regular updates on job progress and completion.

What's your process for routine maintenance?

Our simple 4-step process: Request → Schedule → Complete → Sign-off. Every job is tracked in our system with photos, detailed notes, and comprehensive documentation provided to property managers.

Do you provide quotes before starting work?

Yes, we provide detailed quotes for all non-emergency work. For urgent repairs, we'll communicate costs upfront and get approval before proceeding with the work.

What types of maintenance services do you offer?

We offer comprehensive maintenance services including plumbing, electrical, carpentry, painting, garden and lawn care, general repairs, clean-ups, and trade compliance services.

How do payments work?

Payments are managed via agency trust accounts, ensuring reliability and transparency. We invoice directly to property managers with detailed breakdowns of all work completed.

Can you handle emergency callouts after hours?

Yes, we offer 24/7 emergency callout services for urgent issues like burst pipes, electrical faults, or security concerns. Contact us immediately for emergency assistance.

Do you offer maintenance contracts for multiple properties?

Yes! We work with property management agencies to provide ongoing maintenance contracts. This ensures priority service, consistent quality, and streamlined administration for your property portfolio.

How do I become a supplier in your network?

We're always looking for qualified, reliable trades to join our network. Click 'Join Our Network' to submit your application including your licenses, insurance details, and experience. We'll review and be in touch.